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August 21, 2025 – Brent Botes and Rich Folk interview Juan Vazquez, TCR’s Director of Client Services, who brings over 20 years of timeshare industry experience from the management side. Juan shares insights into TCR’s client onboarding process, how his team handles challenging situations, and the impact of their partnership with Exit Scholar. Learn about the celebration culture when clients achieve freedom, the increasing aggressiveness of timeshare contracts, and why Juan’s consumer perspective helps him connect authentically with frustrated timeshare owners seeking resolution.

August 21, 2025 – Juan Vazquez, shares a powerful story highlighting the emotional impact of timeshare resolution. He recounts helping an elderly veteran and his wife escape five contracts in under six months – a case that moved the client to tears. This clip shows the human side of exit work and why Juan finds meaning in helping clients reclaim freedom and peace of mind.

August 21, 2025 – Rich Folk and Juan Vazquez examine the troubling reality of why timeshare owners repeatedly upgrade their contracts, even when seeking relief. This segment reveals the psychological tactics that keep owners trapped and highlights the stark difference between predatory practices and genuine client care in the timeshare exit industry.

August 21, 2025 – Juan Vazquez, Director of Client Services, and Rich Folk, Co-Trustee, discuss how their team handles frustrated clients—many of whom have been misled not only by timeshare companies but sometimes by other cancellation firms as well. They explain why listening, empathy, and hands-on guidance are essential to restoring trust and delivering positive outcomes.

August 21, 2025 – Juan Vazquez explains TCR’s systematic approach to training their client services team. With weekly meetings to review client objections and develop strategic responses, Juan demonstrates how TCR prepares for the unique challenges each client brings while maintaining their commitment that “nothing is impossible” when helping clients achieve timeshare freedom.

July 31, 2025 – Brent Botes and Rich Folk interview Joseph McGinnis, Senior Contract Specialist for TCR, about his unique journey from selling timeshares to helping people exit them. Joseph shares his ethical approach and how changes after a company acquisition opened his eyes, leading him to find purpose in relieving clients from the “timeshare trauma” which unwanted contracts can cause.

July 31, 2025 – Joseph McGinnis discusses the irony of his career path from timeshare sales to timeshare resolution, explaining how he maintained his integrity through enforcing honesty throughout his sales career.

July 31, 2025 – Joseph McGinnis explains what a ‘good faith negotiation’ actually means in timeshare sales and demonstrates the difference between transparent sales practices and manipulation.

July 31, 2025 – Rich Folk discusses how timeshare developers target elderly owners with multiple ‘upgrades’ disguised as owner update meetings, and why owners say exiting was ‘easier than expected’ after finding the right assistance.

July 31, 2025 – Joseph McGinnis explains his philosophy, and shares his passion and joy that he gets by helping owners (especially those who are ashamed of being trapped in a timeshare contract).

July 31, 2025 – Joseph McGinnis continues with insights into timeshare industry consolidation and rising maintenance fees, while detailing how he identifies developer misrepresentations. Joseph explains exactly what red flags and deceptive practices he searches for to determine whether a client has a viable path out of their timeshare obligation.

July 31, 2025 – Joseph McGinnis debunks the common misrepresentation that timeshares have equity or resale value. He explains why banks won’t loan against timeshares, how charities discovered timeshares are liabilities rather than assets, and provides a simple test to determine if something is truly an asset.

July 31, 2025 – Joseph McGinnis reveals what timeshare contracts actually say about maintenance fee increases. He debunks the common assumption that maintenance fees are ‘locked in for life’ and explains how buyers are kept in the dark about future increases.

July 31, 2025 – Joseph McGinnis addresses the common question of how timeshare owners can resolve contracts that they have legally signed.

July 31, 2025 – Joseph McGinnis shares the honest conversation he has with almost every client, explaining that while getting to TCR is good news, financial hardship alone just isn’t enough.

July 10, 2025 – Join Brent Botes and TCR Co-Trustee Rich Folk as they break down the critical elements of timeshare exits, from understanding perpetuity clauses and realistic timelines to identifying misrepresentation and choosing between DIY approaches versus professional assistance.

July 10, 2025 – Brent Botes interviews Rich Folk, Co-Trustee of TCR, about the hidden pitfalls of timeshare perpetuity clauses and how these “forever contracts” trap owners in lifelong obligations.

July 10, 2025 – Rich Folk explains to host Brent Botes the realistic timeline expectations for timeshare exit processes and what factors influence how long it takes to achieve resolution.

July 10, 2025 – TCR Co-Trustee Rich Folk discusses with Brent Botes how the company identifies and advocates for clients who have been victims of misrepresentation during their timeshare sales process.

July 10, 2025 – Rich Folk advises Brent Botes on the complexities of DIY timeshare exits versus working with experienced professionals, helping listeners decide the best approach for their situation.

June 19, 2025 – Rich Folk addresses misconceptions about timeshare resolution, explains TCR’s vetting process, and discusses why they maintain high standards by turning down more clients than they accept.

June 19, 2025 – Rich Folk explains how timeshare companies use high-pressure sales tactics, particularly targeting elderly buyers, while withholding crucial information about rescission periods and buyer rights.

June 19, 2025 – Rich Folk clarifies that TCR isn’t ‘anti-timeshare’ and explains how they focus on helping people who’ve been misled by unethical sales practices rather than opposing the industry.

June 19, 2025 – Rich Folk explains TCR’s selective client acceptance process, how they differentiate between lifestyle changes versus actual developer misrepresentation, and why they turn down more than they accept.

June 19, 2025 – Rich Folk details TCR’s multi-step vetting process, explaining how they require multiple contact points and client research before enrollment to prevent clients from becoming victims again.